Terms and Conditions

TERMS AND CONDITIONS

Before placing an order, it is essential to carefully read these Terms and Conditions to ensure that you agree with the content.

APPLICATION

The following Terms and Conditions (hereinafter referred to as the Terms) apply to the purchase of the products made by the customer (hereinafter referred to as the Customer or you) through the Nature's Tale website natures-tale.com (hereinafter referred to as the Online Store or the Website).
This Online Store is owned by Spartacus d.o.o., a company registered in Slovenia, Europe, with the registration code 9319778000, the office registered at the address Cesta v Mestni Log 55, 1000 Ljubljana, Slovenia, with the e-mail address info@natures-tale.com.
To purchase the products from the Online Store, you must accept these Terms by clicking the "I Accept" button in the process of placing an order. Failure to do so will prevent you from completing your order. By placing an order, you agree to be bound by these Terms, which constitute the legally binding agreement (hereinafter referred to as the Contract) between you and Spartacus d.o.o. You can only purchase the products from our Online Store if you are eligible to enter into a Contract and are at least 18 years

PRODUCTS

Any description of the products on the Website or in any advertising material is for illustrative purposes only, and there may be minor discrepancies in the size or color of the products.
All products which appear in the Online Store are subject to availability, if not specified otherwise. We reserve the right to wait for new stock for a maximum of two months.
We reserve the right to make changes to the products which are necessary to comply with the applicable laws or safety requirements. We will notify you of these changes.

BASIS OF SALE

When an order has been placed on the Website, we reserve the right to reject it for any reason. We will make our best efforts to inform you of the reason for rejection.
The order process is outlined in the Online Store. At each step, you have the opportunity to review and correct any mistakes prior to submitting the order. It is incumbent upon you to ensure that you have correctly followed the ordering process.
A Contract for the sale of products is only formed after you receive an email confirmation of your order. It is your responsibility to ensure that any information or specification you provide is accurate. We cannot be held accountable for any errors or mistakes in the order you have placed. Upon placing an order, you consent to receiving an email containing all relevant information about the Contract (i.e., the order confirmation). You can expect to receive the order confirmation no later than the delivery of the products supplied under the Contract.
Unless we expressly withdraw it earlier, any quotation provided is valid for a maximum of 1 day from its date.
No alternation of the Contract can be made after it has been entered into, unless it is agreed by the Customer and the Supplier in writing.
Our intention is for these Terms to apply solely to Contracts entered into by you as a consumer. If this is not the case, please inform us so that we can offer you a different Contract with more suitable terms. This may provide you with additional rights as a business that are more advantageous to you.

PRICING, PAYMENTS, SHIPING

The price of the products and any additional delivery charges or other fees will be set out on the website.
The prices and charges listed include VAT at the current applicable rate at the time the order is placed.
The Online Store accepts payments via various secure payment methods, including PayPal, Visa, Mastercard, AMEX and Apple pay.
The Online Store offers standard delivery via DPD and GLS couriers.
The shipping cost is borne by the purchaser and is displayed alongside the shipping method.

DELIVERY

Delivery of the products will be made to the delivery location specified in your order, within the time frame outlined in the delivery policy and, in any case, no later than 20 days after the day on which the Contract is entered into.
In the event of any unforeseeable circumstances, if we are unable to deliver the products on time, you may (in addition to any other available remedies) consider terminating the Contract in the following situations:

If we refuse to deliver the products or if timely delivery was deemed essential based on all relevant circumstances at the time the Contract was made, or if you have explicitly stated that delivery on time was crucial prior to the Contract being formed.
If we fail to deliver on time and you have provided a reasonable extension period, taking into account the circumstances, and we still fail to deliver within that timeframe.

In the case of termination of the Contract, we will return all payments made under the Contract.
If you have the right to end the Contract but choose not to, you can still cancel your order for any products or reject the delivered products. If you do this, we will return all payments made under the Contract for the cancelled or rejected products. If the products have already been delivered, you must return them to us or allow us to collect them from you. We will cover the cost of this return.
Our standard delivery service is limited to the countries of the European Union. However, if you place an order for delivery outside this area and we agree to deliver, you will be responsible for paying any import duties or taxes that may apply.
In the event of a genuine and fair shortage of stock or for any other genuine reason, we reserve the right to deliver the products in instalments. In this case, you will not be liable for any additional charges.
If you or your designated recipient fail to accept delivery of the products at the delivery address, we reserve the right to charge you reasonable costs for storing and re-delivering the products.
Once the delivery is completed, the responsibility for the products will be transferred to you. It is your responsibility to examine the products as soon as (or before) you accept them. Once the products are delivered to you, you are responsible for any damage or loss that may occur.
You only become the owner of the products once full payment is made. If payment is not made or you begin bankruptcy proceedings, we have the right to cancel delivery and end your use of the products that are still owned by us. In that case, you must return the products to us or allow us to collect them.

RETURNS, CANCELLATION

At the moment, we do not offer withdrawal and returns.

You can cancel your order before the Contract is made without giving a reason or incurring any liability.
However, if the products are foods, beverages, perishable or expiring quickly, clearly custom-made, or personalized, you cannot cancel the order. Additionally, if the products become mixed inseparably with other items after delivery, you cannot cancel the order.
This Contract can be cancelled by the Customer within 14 days without giving a reason.
The cancellation period ends 14 days after you or a third party, other than the carrier indicated by you, acquires physical possession of the last of the products. For subscriptions, the right to cancel is 14 days after the first delivery.
To cancel the Contract, you must inform us by electronically submitting a clear statement setting out your decision (via email info@natures-tale.com). You must be able to provide evidence of when the cancellation was made. To meet the cancellation deadline, send your communication before the 14-day period expires.
If you choose to cancel this Contract, we will reimburse to you all payments received from you, excluding the costs of delivery.
We'll make the refund within 14 days of receiving the products back from you or evidence of you sending them back. We'll use the same payment method you used for the initial transaction, unless you agree otherwise, and you won't be charged any fees.
If you handle the products more than is necessary to check their nature, characteristics, and functionality (such as in a shop), we may deduct from your refund the loss in value of the products due to your handling. Therefore, it is important to handle the goods with care and not beyond what is necessary to establish their nature and functioning.
To return the products you received after canceling the Contract, you must send them to our address at Spartacus d.o.o., Cesta v Mestni Log 55, 1000 Ljubljana, Slovenia, within 14 days of informing us of the cancellation. You will be responsible for the return shipping costs.

CONFORMITY

We promise to provide you with products that meet the requirements of the Contract. When you receive the products, they should be: of good quality, suitable for the purpose set out in the Contract, conformable to their description.
However, we're not responsible if any issues arise after you receive the products or if you handle the products inappropriately.

CIRCUMSTANCES BEYOND THE CONTROL

If either party is unable to fulfill their obligations due to circumstances beyond their control, they are required to inform the other party as soon as possible. In such situation, the affected party's obligations will be suspended to a reasonable extent, and the party will not be held liable for any failure that was beyond their control.
However, it is important to note that this provision does not affect the Customer's rights related to delivery and cancellation, as outlined above.

PRIVACY

Privacy policy is the terms which set out how we will deal with confidential and personal information received from you via our Website.
Your privacy is of utmost importance to us. We highly value and respect your privacy, and we comply with the General Data Protection Regulation (GDPR) in relation to your personal information.
In these Terms and Conditions:

'Data Protection Laws' refers to any applicable law relating to the processing of Personal Data, including but not limited to the Directive 95/46/EC (Data Protection Directive) the GDPR.
'GDPR' refers to the General Data Protection Regulation (EU) 2016/679.
'Data Controller,' 'Personal Data,' and 'Processing' have the same meaning as defined in the GDPR.

As a Data Controller, we are responsible for the personal data we process while providing products to you.
When you provide personal data to us so we can provide products to you, we will comply with our obligations under the Data Protection Laws, which include:

Identifying the purposes for which we are collecting information before or at the time of collection.
Processing personal data only for the identified purposes.
Respecting your rights in relation to your personal data.
Implementing technical and organizational measures to ensure the security of your personal data.

We may contact you by using e-mail or other electronic communication methods and by pre-paid post if you expressly agree to this.
For any inquiries or complaints regarding data privacy, please contact us via email (info@natures-tale.com).

EXCLUSION OF LIABILITY

The supplier will not be liable for losses that were not foreseeable by both parties at the time of the Contract, or losses such as loss of profit to the Customer's business, trade, craft, or profession that a consumer would not experience. The supplier assumes that the Customer is not purchasing the products primarily for their business, trade, craft, or profession and therefore excludes liability for these types of losses.

GOVERNING LAW, JURISDICTION, COMPLAINTS

This Contract is governed by the law of the Republic of Slovenia, including any non-contractual matters.
Disputes can be brought before the court of the Republic of Slovenia.
We aim to prevent disagreements and deal with complaints in the following way: if a disagreement occurs, please reach out to us at our email address (info@natures-tale.com) to work towards a resolution. We will endeavor to provide an adequate solution within 48 hours of receiving your message.